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The Land of the Freemium

by Ana Swanson

July 2, 2013

Survey Monkey offer free accounts as well as premium services
Online survey software and questionnaire tool Survey Monkey offers the bulk of its users free accounts and a handful of users premium services (Source:

US businesses have learned that freemium is not a one-size-fits-all solution

“Six point five million unique users is not all that it’s cracked up to be,” Matt Wensing, CEO and Founder of online weather service Stormpulse, said in a recent interview. “I don’t want hits. I want revenue. I want a real business.”

Comments such as these have caused some American observers to predict the end of the freemium business model, in which a company offers a service for free in hopes of getting some of its users to upgrade to a paid service. Some entrepreneurs in the West have begun turning away from the model, disillusioned with the high risks and slim profits.

It’s true that many American technology companies saw the freemium model as the only key to success in recent years. The result has been a US freemium boom, with freemium overtaking the paid model as the biggest revenue source for the top 200 applications in the Apple App Store in 2011, according to app analytics company Distimo.

Some American companies caught up in the frenzy over the freemium model ultimately learned better. Since the model hinges on attracting a very large user base—a difficult proposition for many companies—it is essentially a high-risk, high-return strategy, by no means a guarantee of success.

But while freemium is far from a one-size-fits-all solution, it is likely to remain a very viable model in the US technology industry. The cost of computing power and storage space continues to fall for companies, making the freemium business model even more viable for online businesses such as Dropbox, LinkedIn and SurveyMonkey. Problems with intellectual property protection have made the model less viable in China, where small start-ups have difficulty reaching the necessary scale to make money before bigger competitors pirate their products. But the US, with its strong IP protection, does not experience these same problems.

Businesses that are likely to gain popularity and scale up quickly, that offer their users increasing value over time, and that have low marginal costs should be drawn to the freemium model. However, companies that provide personalized services, target a specialized audience or require significant sales and marketing outlays should probably avoid it. For these companies, paid downloads may very well remain a more attractive option.

Companies in the US are learning that the freemium model can be a valuable resource, but it’s all in how they wield it. As Rob Walling noted in an article for the Wall Street Journal, freemium is like a Samurai sword—“unless you’re a master at using it, you can cut your arm off.”

For an in-depth look at the freemium model in China, check tomorrow’s article: The Future of Freemium

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