Li Hui, Major Tian and Neelima Mahajan Authors

O2O Primer: Online to Offline Commerce in China

September 30, 2014

Online to Offline commerce, or O2O, is being heralded as the next big thing in China’s e-commerce sector. Why is it so popular and who are the key players?

In August, three of China’s biggest companies—two from the tech and internet space and one from real estate—came together to create an RMB 5 billion ($814 million) e-commerce joint venture. This alliance between Tencent, Baidu and Wanda brought into sharp focus O2O, or Online to Offline commerce, a fast-growing area in China’s rapidly evolving e-commerce business.

In simple words, O2O or Online to Offline commerce is about directing online users to physical stores. The term O2O was first coined by Alex Rampell, CEO and founder of TrialPay, in a 2010 TechCrunch article. He wrote: “The key to O2O is that it finds consumers online and brings them into real-world stores. It is a combination of payment model and foot traffic generator for merchants (as well as a ‘discovery’ mechanism for consumers) that creates offline purchases.”

Globally, O2O has given rise to businesses like Groupon and LivingSocial. Brick and mortar retailers like Nordstrom and Walmart have also evolved O2O models to help combat the ill-effects of ‘showrooming’, wherein customers come to the store to just look at the product and go back home and buy it online.

The opportunity in O2O in China is still small, but it is growing rapidly. We put together this infographic to help you understand this space a little better.

 

O2O-Online-to-offline

Enjoying what you’re reading?

Sign up to our monthly newsletter to get more China insights delivered to your inbox.

Our Programs

Global Unicorn Program: Scaling for Success in the Age of AI

Global Unicorn Program Series

In collaboration with the Stanford Center for Professional Development (SCPD), this CKGSB program equips entrepreneurs, intrapreneurs and key stakeholders with the tools, insights, and skills necessary to lead a new generation of unicorn companies.

LocationStanford University Campus, California, United States

DateDec 9 - 13, 2024

LanguageEnglish

Learn more

New Energy and the Disruption of Traditional Industries

Global Unicorn Program Series

The Global Unicorn Program in New Energy and the Disruption of Traditional Industries – presented jointly by CKGSB and University of Sydney – will emphasize Australia’s distinctive contributions.

LocationSydney, Australia

DateFebruary 11-14, 2025

LanguageEnglish

Learn more

Asia Start

Asia Start provides entrepreneurs and executives with unparalleled access to Asia’s dynamic digital economy and its business ecosystems, offering the latest trends and insights, strategies, and connections to overcome challenges and unlock future growth for your business in Asia and beyond.

LocationBeijing, Shenzhen, Hong Kong

DateMarch 24-28, 2025

LanguageEnglish

Learn more

Frontiers in Digital Innovation: AI, Future of Tech & Data Science

Global Unicorn Program Series

This program offers you the opportunity to master AI algorithms and data analytics, navigate future technology landscapes, and embrace cross-cultural perspectives.

LocationNew York, USA

DateJune 23-27, 2025

LanguageEnglish

Learn more